Fractured factories
Fixing the communication divide between leadership and the shop floor
Communication between the C-suite and factory workers is fractured. The gap between top-level decisions and factory-floor realities is worsening operations and stalling growth.
But why does this gap exist? And can we fix it?
We surveyed the C-suite and workers on the shop floor in factories across the UK, to get candid insights into what both groups are really thinking.
To find out what we learned, please enter your details to read our interactive report.
You’ll get access to:
- Exclusive insights from 250 people in British factories
- Direct learnings on the obstacles to operational efficiency, upskilling workers and sustainability
- Actionable strategies to solve the communication gap
This report will feel familiar to many—whether you’re leading from the boardroom or working on the line. It reveals a clear and consistent truth across manufacturing: a disconnect between management and the shop floor is quietly undermining performance, culture, and profitability. What’s striking is that the solution is within reach. Open, honest engagement isn’t a complex initiative, it’s the simplest, most powerful step we can take. It costs nothing, yet its impact is immense. We just have to start the conversation.
Alex, Managing Director at Gemba Solutions
Key takeaways:
- The communication gap in factories is exacerbating challenges in three areas:
1. Operations 2. Skills shortages 3. Decarbonisation goals - Both the C-suite and factory workers agree that communication is at the heart of the issue
- The solution is to combine communication with digital insights